Privacy Policy

We collect information you provide directly to us, including:

We use the information we collect to:

• Provide, maintain, and improve our AI receptionist service
• Process transactions and send related information
• Send you notifications about leads, missed calls, and emergencies (if opted-in)
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our service (hosting, payment processing, SMS delivery), bound by confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using best practices.

We retain your personal information for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained according to your subscription plan settings. You may request deletion of your data at any time.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Opt-out of SMS notifications at any time
• Export your data in a portable format

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You can request information about what personal information we collect, use, disclose, and sell
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Correct: You can request correction of inaccurate personal information
• Right to Opt-Out: You can opt out of the sale or sharing of your personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

Do Not Sell My Personal Information: BuzzrdAI does not sell your personal information to third parties. We do not "sell" data as defined by the CCPA.

To exercise your California privacy rights, contact us at privacy@buzzrdai.com. We will respond to verified requests within 45 days.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: Obtain confirmation of whether we process your data and access to that data
• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restriction: Restrict processing of your personal data in certain circumstances
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

Legal Basis for Processing: We process your data based on: (1) performance of our contract with you, (2) your consent, (3) our legitimate business interests, and (4) compliance with legal obligations.

Enterprise Customers: If you require a Data Processing Agreement (DPA) for GDPR compliance, please see our Data Processing Agreement.

To exercise your GDPR rights or file a complaint with a supervisory authority, contact us at privacy@buzzrdai.com.

We use cookies and similar technologies to analyze site usage, remember your preferences, and improve your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy.

BuzzrdAI is not intended for use by children under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.